Customer Support
How can we help you today?
Our relationship team answers within one business day. For urgent matters, call 1-800-SHELTER (24/7) or verify your relationship instantly with the Account & Support Lookup.
Account & Support LookupFrequently asked questions
Visit any branch with photo ID, or call 1-800-SHELTER. For security reasons we never reset passwords by email.
Standard accounts: $25,000 per day. Premier and Business accounts: $250,000 per day. Higher limits available on request from your relationship manager.
Call the 24/7 fraud line immediately at 1-800-555-0199. Shelter's Security Operations Center monitors all channels continuously and will never ask for your full credentials.
Your 16-digit account number is printed on your welcome letter and monthly statements. You can also use the Account & Support Lookup with your home branch.
Call us
24/7 customer service: 1-800-SHELTER
Fraud hotline: 1-800-555-0199
Branches
Fifth Avenue Flagship: 350 5th Ave, New York
Chicago Loop: 233 W Wacker Dr, Chicago
San Francisco: 525 Market St, San Francisco
London City: 25 Old Broad Street, London
Send us a message
We respond within one business day. Never include full passwords in messages.